SSRSEQDLGS.DLL error when trying to 1-1 manage remote SSR agent

  • Article ID:100010667
  • Modified Date:
  • Product(s):


From a machine running Veritas System Recovery (SSR) deployed via SSR Management Solution (SSR-MS), attempting to connect to a remote SSR agent fails with the error shown.


Error Message

C:\Program Files\Symantec\Symantec System Recovery\Packages\Agent\SSR32\INSTALL\SSRSEQDLGS.DLL
Stack Trace
at System.Diagnostics.FileVersionInfo.GetVersionInfo(String fileName)



The deployment package used by SSR-MS lacks certain files needed to support the DCOM-based communications used by the 1-1 management feature of standalone SSR.  This does not affect Recovery Point creation by the SSR agent.



Copy the files and folder from the location C:\Program Files\Altiris\veritas System Recovery Management Solution\Web\SoftwareDelivery\SSR\11.0\Install on the SSR-MS management server to the location C:\Program Files\veritas\veritas System Recovery\Packages\Agent on the SSR client machine.

 Veritas Corporation has acknowledged that the above-mentioned issue is present in the current version(s) listed under the Product(s) Section of this article. Veritas Corporation is committed to product quality and satisfied customers.
This issue is currently being considered by Veritas Corporation to be addressed in the next major revision of the product.  There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time.  Please note that Veritas Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests or introduces new risks to overall code stability.  Veritas's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
Please contact your Veritas Sales representative or the Veritas Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue.  For information on how to contact Veritas Sales, please see

Applies To

SSR-MS 1-to-many deployed/managed environment

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