Sharepoint 2010 backup failure 0xe000031a - Unable to query the team database metadata. Failed to resolve the site ID

Article: 100010644
Last Published: 2020-01-22
Ratings: 0 0
Product(s): Backup Exec

Problem

There are many causes to the error 0xe000031a.  To determine the root cause, the failing job must be debugged. 

How to debug SharePoint jobs: https://www.veritas.com/support/en_US/article.100016850

Error Message

     Job log:

0xe000031a - Unable to query the team database metadata.  

      From the SPSWrapper log (C:\Program Files\Veritas\Backup Exec\Logs) 

General Exception in Get Team Site Prefix Info caught in GetTopology()

General Information: System.InvalidOperationException: Failed to resolve the site ID for 'SharePoint - UAF'.

Cause

This issue has been observed when there is a misconfigured SharePoint Site.

Solution

Ensure the site listed in the error exists in IIS and DNS.  

 

 

References

UMI : V-79-57344-794 Etrack : 0xe000031a

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