Sharepoint 2010 backup failure 0xe000031a - Unable to query the team database metadata. Failed to resolve the site ID

Problem

There are many causes to the error 0xe000031a.  To determine the root cause, the failing job must be debugged. 

How to debug SharePoint jobs: http://www.symantec.com/docs/TECH37467

Error Message

     Job log:

0xe000031a - Unable to query the team database metadata.  

      From the SPSWrapper log:

General Exception in Get Team Site Prefix Info caught in GetTopology()

General Information: System.InvalidOperationException: Failed to resolve the site ID for 'SharePoint - UAF'.

Cause

This issue has been observerd when there is a misconfigured SharePoint Site.

Solution

Ensure the site listed in the error exists in IIS and DNS.  

 

Applies To

Backup Exec 2012 

Sharepoint 2010

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