SharePoint 2013 backups where SQL is configured with Alias fails with 'Final error: 0xe0000f04 - The Backup Exec server could not connect to the remote computer'

Problem

SharePoint 2013 backups where SQL is configured with Alias fails with “Final error: 0xe0000f04 - The Backup Exec server could not connect to the remote computer.  Ensure that a Backup Exec agent is installed and running on the remote computer.  If a Backup Exec agent is installed, ensure that it is the correct version”

Error Message

NDMPAgentConnector::HandleConnectionError: ndmpConnect failed: Could not
connect to the Remote Agent on the target machine SQL2012. Probably Remote
Agent is not installed on the target system or is not up and running.
[7788] 2013-09-19T07:13:21.236 [loops]              -
IsLocalAgent:beclass::BEConvertServerNamePlus returned error: 87
[7788] 2013-09-19T07:13:21.237 [loops]              -
NDMPRAHostBackupEngine::ConnectToDataServer() failed. Error = 0xE0000F04.
[7788] 2013-09-19T07:13:21.237 [server]             -
remote_connection_failed_msg_impl<class
BackupMessageHandlerForBackupJob,0>::process:
 

Cause

This may occur if SQL DB server for SharePoint Farm was moved and the new SQL server was configured with Alias.

Solution

A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Service Pack 4 (TECH212772).

 

 

 


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