Offsite Copy to FTP fails with 'Unspecified error' in System Recovery 2013.

Problem

Offsite Copy to an FTP server fails every time when using System Recovery 2013.

Offsite Copy to the same FTP server works when using System Recovery 2011.

Error Message

Medium Priority Error: Error EBAB03F1: Following Operating System error occurred while performing requested operation: 'Unspecified error.' 0x80004005 (Symantec System Recovery)
(UMI:V-281-2987-1009)

Solution

This issue has been fixed in System Recovery 2013 R2.

Please download System Recovery 2013 R2 from Evaluation or MyVeritas porta;, and upgrade to System Recovery 2013 R2.

Evaluation:
https://www4.symantec.com/Vrt/offer?a_id=154587

MyVeritas portal (See http://www.veritas.com/docs/000100418)

Veritas Technologies LLC has acknowledged that the above-mentioned issue is present in the current version(s) listed under the Product(s) Section of this article. Veritas Technologies LLC is committed to product quality and satisfied customers.
 
There are currently no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns.  For information on how to contact Veritas Sales, please see http://www.veritas.com
 
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.



Workaround:

When specifying the FTP server to be used, use the IP address instead of Fully Qualified Domain Name (FQDN).

 

 

 

Terms of use for this information are found in Legal Notices.

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