Scheduled task for Software Protection Platform service disappears after manual disaster recovery on remote Windows 2012 server

Problem

One of the scheduled tasks for the Software Protection Platform service disappears after a manual disaster recovery on a remote Windows 2012 server. Note that there are 3 tasks by default(SvcRestartTask, SvcRestartTaskLogon and SvcRestartTaskNetwork). The following event is reported in the Application Event Log every 30 seconds when the issue reproduces.

Error Message

Log Name:      Application
Source:        Security-SPP
Date:          2013/09/10 14:02:51
Event ID:      16385
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:
OpCode:        Info
Description:
Failed to schedule Software Protection service for re-start at 2113-08-17T05:02:51Z. Error Code: 0x80041316.

Solution

This is not the Backup Exec issue but Microsoft side issue. The workaround is available for a manual disaster recovery of Windows 2012 servers.

WORKAROUND:
Disable the scheduler service by doing the following steps on the Windows 2012 server where the original version of Windows is installed for a manual disaster recovery before the restore, and reboot the server.

Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.

1) On the Windows 2012 server where the original version of Windows is installed, open the registry edit by going to Start > Run > Regedit


2) Set the following registry key to 0x4

 HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Schedule\Start

3) Restart the Windows 2012 server

Terms of use for this information are found in Legal Notices.

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