Backup Exec 2012 SP2 and Backup Exec 2010 R3 SP3 backups of Exchange using Granular Recovery Technology (GRT) run at reduced speed compared to other backup types


After installing Backup Exec 2012 SP2 and Backup Exec 2010 R3 SP3, backups to disk device using the Backup Exec Agent for Microsoft Exchange agent with Granular Recovery Technology (GRT) enabled exhibit a significantly lower job rate than jobs with GRT disabled or jobs that do not include Exchange resources.

Error Message

Debugging the remote agent on the Exchange server when performance degradation occurs will reveal large delays during the snapshot process, for example:

[fsys\shadow]        - Informational: Opening
Component 'File'
[fsys\shadow]        - Informational: Closing
Component 'File'


This issue has been resolved with the release of Backup Exec 2014.

Symantec Corporation has acknowledged that the above-mentioned issue is present in earlier versions of the product(s) cited at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

There are no plans to address this issue by way of a patch or hotfix in earlier versions of the software at the present time. However, the issue has been addressed in the revision of the product specified at the end of this article. 
Please contact your Symantec Sales representative or the Symantec Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue.  For information on how to contact Symantec Sales, please see

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