No tiles on Start screen are displayed after manual disaster recovery on remote Windows 2012 server

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  • Article ID:000019303


No tiles on the Start screen are displayed after a manual disaster recovery on a remote Windows 2012 server even though the server is rebooted. The issue occurs only when the 'Restore over existing files' option is selected at the 'How do you want to maintain file integrity and hierarchy for the restored data?' window on the Restore Wizard panel.

Error Message


A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.


Backup Exec 2014 Rev 1786 Service Pack 2 (TECH225093).


To resolve this issue and receive the new Backup Exec improvements please upgrade to the current version of Backup Exec. 


NOTE: Symantec continues to focus on the current release and future releases; there are no plans to address this issue by way of a patch or hotfix in earlier versions of the software at the present time. Please contact your Symantec Sales representative or the Symantec Partner for upgrade information including upgrade eligibility to the release containing the resolution for this issue. For information on how to contact Symantec Sales, please see


WORKAROUND (Backup Exec 2012)

Log off from the server before performing a restore operation for a disaster recovery, or

Log off and log into the server after a disaster recovery


Terms of use for this information are found in Legal Notices.



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