An Enterprise Vault (EV) File Server may become unresponsive and require a server restart to resolve.


A Windows file server may become unresponsive during the recall of archived files and require a server restart to resolve the issue.  


This issue is caused by an operation from the filter driver that remains pending.  This causes other operations to wait until the server becomes unresponsive and a restart is required. 



Enable pass-through recall on the file server.  For more information on this option please refer to the link in the Related Articles section. 


Symantec Corporation has acknowledged that the above-mentioned issue is present in the version(s) of the product(s) referenced in this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a hotfix or cumulative hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see .

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

Terms of use for this information are found in Legal Notices.



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