After performing a successful AVVI agent backup of a virtual machine with the Application Granular Restore Technology (APPGRT) option enabled, the restore selections for the applications may not be available for restore. The full virtual machine has been backed up but the granular restore selections are not visible for applications.
Perform Remote Agent backups of the VMWare guest machine to allow restore of application data.
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned in this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.