.Net Framework 4.0 installation issue when attempting to install Symantec System Recovery (SSR)

Problem

Symantec System Recovery (SSR) fails to install. Review of the SSRINST.HTM (Install log) .Net Framework 4.0 installation failed with error.  A ESENT Windows Application event was also generated.

 

Error Message

SSRINST.HTM show

08-23-2013,17:33:08 : Application.StartupPath - Current media .NET path - C:\Users\DELL\Desktop\Sym_System_Recovery_2013_11.0.0.46600_Multilingual_Product\SSR\SSRx64\Install\..\..\DotNetFX\dotNetFx40_Full_x86_x64.exe

08-23-2013,17:33:54 : The return value for .Net Framework 4.0 returned error code: 3355443746

08-23-2013,17:33:54 : Clean up Symantec installer keys.

08-23-2013,17:33:55 : Installation return value: 3355443746

08-23-2013,17:34:53 : The return code is: -939523550

08-23-2013,17:34:53 : ERROR: Installation failed with error -939523550. GetLastError = :0

Windows Application Event log:

Source ESENT
Event ID 412
wuaueng.dll (944) SUS20ClientDataStore: Unable to read the header of logfile C:\Windows\SoftwareDistribution\DataStore\Logs\edb.log. Error -546.

 

Cause

Queries regarding the harddisk drive prior to the install of .NET were corrupt, and/or a Windows Update corruption had occured.

 

Solution

Be sure that the following Microsoft updates has been applied as long as the system in question meets the hardware and OS requirements:

  • http://support.microsoft.com/kb/2470478
  • http://support.microsoft.com/kb/2553708

Verify that Windows Updates are operational on the system

Perform the following steps:

1. Go to Start |Run

2. Type cmd and press Enter.

3. Type net stop wuauserv and press Enter.

4. Type rename c:\windows\SoftwareDistribution softwaredistribution.old and press Enter.

5. Type net start wuauserv and press Enter.

6. Type exit and press Enter.

7. Re-attempt the SSR install.

 


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