Late Breaking News for Clearwell eDiscovery 7.1.3


Symantec eDiscovery Platform and Poodlebleed

Clearwell eDiscovery 7.1.5 is available!  Click here for additional information.

Symantec Corporation updates this article as new customer-related information pertaining to 7.1.3 becomes available.  Symantec recommends that you frequently check this article for updates or subscribe to receive updates to this document.

Note: While all information (known issues, hotfixes) is listed it does not mean every issue applies to every environment.  Please read the details of the issue if you feel it applies to your specific situation for complete information and suggested actions.


Symantec recommends to frequently check this article for updates or Subscribe to receive email notification each time this article is updated.

Software Alerts
Information regarding the (“OpenSSL Heartbleed”) Vulnerability with Symantec Clearwell eDiscovery

Point Fixes and Hotfixes for 7.1.3 

Case AdministrationESA-40490 - Discovery job showing it succeeded but does not discover all filesTECH227361
Case AdministrationESA-38987 - Case status column showing Active/Closed status under the "All Cases" page. TECH223480
ExportESA-38688 - Two "Mailfile_Exception" folders created under the same custodian folder TECH224023
ExportESA-37266 - Native export job may contain duplicate email messages TECH217140
Identification CollectionESA-34589-38486 - Point Fix for Symantec Clearwell eDiscovery Platform V7.1.3TECH222780
Identification CollectionESA-32342 - "Custodians Used" count may be inaccurate in Domino collections TECH215459
Identification CollectionESA-34287 - "Escalation Manager" field is cleared / set to a null string after an "Active Directory discovery" job is runTECH214154
Identification CollectionESA-32880 - Sharepoint 2010 Collection job may contain '(Error Code: 1), Illegal address'TECH211766
Identification CollectionESA-32032 - Unable to collect Instant Messaging data from Enterprise Vault 9TECH210947
Identification CollectionESA-31670-31892-31975-32854-33299-33556-33298TECH210141
InfrastructureESA-38645 - Access to Clearwell when using Back Button On Browser after User Logs Out TECH223478
InfrastructureESA-34948 - Improves the Performance of the Case Restore OperationTECH215922
InfrastructureESA-31011 - Intermittently logged out when reviewing documents in a Clearwell Distributed ArchitectureTECH214550
InfrastructureESA-33717 - Unable to log into Clearwell during case backupsTECH213725
InfrastructureESA-31829-33581-33806-34480-37573 - Legal Hold permissionsTECH209828
InfrastructureESA-31390-35435-39059 - Patches Management updateTECH209483
Legal HoldESA-35486 - Legal Hold Notices may fail to sendTECH215686
Post-ProcessingESA-33097 - "Language Stem Index" in the SearchAnalytics phase of post processing takes a long time to completeTECH214192
Post-ProcessingESA-32136 - Post-processing fails with a database "constraint violation"TECH212940
Processing<< NEW >>  Processing now properly extracts words that occur at specific locations in blocks of text longer than 512 characters found in specific file types000115517
ProcessingESA-37290 - LFI exports fail with error "Invalid Email Message Type"  TECH224635
ProcessingESA-33232 - Processing status does not reflect correct PST or NSF countsTECH214549
ProcessingESA-31051-32550-32873 - Performance related fixes for the "Sources & Pre-Processing" pageTECH210046
ProcessingESA-32558 - Improved Memory Handling and Recoverability of the PST CrawlerTECH210948
ProductionESA-38508 - "XML Export Error - Attachment retrieval failed, no path returned." when running a Production that has messages with attachmentsTECH223479
ProductionESA-31815 - Production Export failing on remote IGC nodesTECH211768
ReviewESA-35351 - User login fails during auto-resume search state on loginTECH225607
ReviewESA-34124 - Bulk tagging job could inadvertently clear a Reviewer CommentTECH214643
ReviewESA-33599 - Slowness in navigating around the User InterfaceTECH213505
ReviewESA-33290 - Improves the performance of taggingTECH213374
ReviewESA-32356 - “Sender” and the “Recipient” fields are not displaying properly in the standard View modeTECH211320
ReviewESA-31091 - An intermittent issue that can occur when trying to view folders via the Case Home > Folders viewTECH209827
SearchESA-35150 - Saved Search name that contains special characters would cause a CSV Activity Report to be incompleteTECH215252
SearchESA-33546 - Searches failing with error FILTERCOUNT_SEARCHDATA_SCAN in resource throttleTECH213886
SearchESA-32803 - Opening a large search report will failTECH213816
SearchESA-32884 - Search Report failure (serialization object size exceeds maximum allowed bytes)TECH212497
SearchESA-31708-32883 - Large search query runs only in the foregroundTECH212320
SearchESA-32631 - '[#81032] Rolling back the batch!' may be generated when running a complex searchTECH211591

Known Issues Existing in 7.1.3:
Symantec Corporation has acknowledged that the below-mentioned issues are present in the version of the product Clearwell eDiscovery 7.1.3. Symantec Corporation is committed to product quality and satisfied customers. Please refer to the documents listed below for additional information.

Identification CollectionError "java.lang.NumberFormatException" occurs when attempting to perform a eDiscovery SharePoint collectionTECH227032
Identification CollectionExchange Mailboxes are either not listed in the pop-up window or are displaying an old Exchange Server name.TECH225348
Identification CollectionUnable to find collection set on a Worker ApplianceTECH225442
Identification Collection[#422298] EV searcher error - 440,875 Searcher exited with non-zero error codeTECH197876
Identification CollectionIn Review Mode, hovering over production mode never loads the list of production folders.TECH225347
Identification CollectionThe Enterprise Vault(EV) collections for IM Messages only, return 0 results.TECH223353
Identification Collection<< FIXED >> Unexpected error - Low disk space detected when running large Enterprise Vault CollectionsTECH222716
Identification Collection<< FIXED >> Enterprise Vault Collection does not capture items using the Custom Attributes featureTECH211198
Identification Collection<< FIXED >> [#770000] Error during a Enterprise Vault(EV) Search Preview: Failed to retrieve message for XML file: Error in pItem->get() , error code: 0x80040306 , message: CONTENTMANAGEMENTAPI_E_INTERNAL_FAILURETECH214258
Identification Collection<< FIXED >> Enterprise Vault (EV) Collection 'Re-run collection for errored data' causes False 'Success' or 'Failure'.TECH213450
Identification CollectionEnterprise Vault (EV) File System Archiving (FSA) Placeholders are recalled during a Clearwell File Share CollectionTECH214472
Identification Collection<< FIXED >> SharePoint 2010 Collection; "(Error Code: 1),Illegal address"TECH211333
InfrastructureAudio processing will not function after a node restore from an environment that does not support audio processing.TECH213421
Installer"Upgrade or Updates stop due to the Clearwell directory being in useTECH224141
Installer"Failed to authenticate via LDAP: [#320000] Cant connect to LDAP server. " after upgrading ClearwellTECH200642
LFI<< NEW >> Attempting to login into the eDiscovery Platform results in HTTP Status 500000023723
LFI<< NEW >> Time zone selected in load file import settings is not used against the times & dates in the load fileTECH230759
LFIViewing the Full Text of a Long Text Custom Attribute in an Attachment Displays Incorrect ValueTECH228108
LFILoad File data from an external text file fails to be indexed when OCR is enabled in case processing settingsTECH213620
LFISorting bates or imported numbers while in review modeTECH212532
LFIEmail attachment MSG file that was imported using Load File Import is exported as a text fileTECH212363
PrintPrinting to PDF only prints the header information and not the contentTECH225161
PrintPrinting to PDF Foreign Language Characters do not display in the DocumentTECH203204
Predictive CodingPredicting a data set fails with Java Null Pointer ExceptionTECH227097
Processing<< FIXED >> Processing now properly extracts words that occur at specific locations in blocks of text longer than 512 characters found in specific file types000115517
ProcessingHewlett-Packard (HP) Integrated Archive Platform (IAP) data Processing job failed ERROR:nullTECH226782
ProcessingSystem Property esa.crawler.mapi.skipMsgTypes is not excluding email EV shortcuts during Processing.TECH225332
ProcessingLoose MSG file with "%28" in the file name is discovered successfully but dropped during indexing with URN error.TECH215716
ProcessingPre-processing date filter selection may include some data outside of the date range, however this will not be processed.TECH216162
ProductionNative View of PDF has "Blurry" or Doubled TextTECH227948
ProductionRemove extra text on the file names to not draw attention to these items in the productionTECH223442
ProductionRedacted embedding production issue depending on Clearwell environmentTECH213510
ReviewRestricted Items visible /accessible to users in Similar ItemsTECH227096
ReviewCluster environment: Login fails when user has requested to auto-resume previous search state.TECH215043
Review<< FIXED >> Reviewers comments are getting deleted after running a bulk tagging job to modify a tag under a tag set that has a comment field populatedTECH213664
ReviewNew data processed into new case is inaccessible in Native review after Imaging Tagging job run continuously (every 10 minutes).TECH213638
SearchUnable to process your request returns when running a Search in ClearwellTECH225302
SearchA Domain name Advanced Search returns no results when the search query includes a non-leading or non-trailing asterisk wildcard character.TECH212935
System AdministrationDuring a Bulk Load import of an Employee List, users with multiple email addresses of more than 100 characters are skippedTECH226179




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