DeleteEmptyFolders can delete the deleted items folder and it is not recreated properly by Virtual Vault

  • Modified Date:
  • Article ID:000018971


When using the DeleteEmptyFolders registry key, the system can mark the deleted items folder as deleted if it currently contains 0 items (deleted=1 in the ArchiveFolder table). 

Once that change is synched down to Virtual Vault, and a user subsequently soft-deletes an item in VV, the folder is not recreated/relinked correctly.  The user will see a folder with the correct icon, but with the previous folder’s VaultEntryID as its name.


This issue has been addressed in the following release:

Enterprise Vault 10.0.4 Cumulative Hotfix 3 Release

Enterprise Vault 11.0 0 Release Details

Terms of use for this information are found in Legal Notices.



Did this article answer your question or resolve your issue?


Did this article save you the trouble of contacting technical support?


How can we make this article more helpful?

Email Address (Optional)