Backup Exec 2012 Remote Agent service (Beremote.exe) crashes even when no jobs are running.

Problem


Backup Exec 2012 Remote Agent service (Beremote.exe) crashes even when no jobs are running.

 

Error Message

Log Name: Application
Source: Application Error
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
Description:
Faulting application name: beremote.exe, version: 14.0.1798.1244, time stamp: 0x51e07b00
Faulting module name: ntdll.dll, version: 6.1.7601.18205, time stamp: 0x51dba4e7
Exception code: 0xc0000005
Fault offset: 0x000000000005320e
Faulting process id: 0x1c54
Faulting application start time: 0x01ce9cb768faaf57
Faulting application path: C:\Program Files\Symantec\Backup Exec\beremote.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: da63980b-08aa-11e3-beec-0019990d3a77


 

Solution

A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

 

Backup Exec 2012 Rev 1798 Service Pack 3 (TECH205351).


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