VMware virtual machine backup goes into stalled state and then fails with “The Backup Exec job engine system service is not responding” error

Problem

Backup of VMware virtual machine when performed from vCenter server goes into stalled state after complete byte count and then completes with recovered status and error mentioned below in the job log:

 

Error Message


Completed status: Recovered
Final error: 0xe00081d9 - The Backup Exec job engine system service is not responding.
Final error category: Job Errors

For additional information regarding this error refer to link V-79-57344-33241
 

Solution

 

A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Service Pack 4 (TECH212772).

 

 

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