Large duplicate jobs from a MMS server dedupe folder to a CASO server dedupe folder fails with An error occurred while retrieving catalog information.

  • Modified Date:
  • Article ID:000018857


When running a Duplicate job from a MMS to CASO server using Dedupe the duplicate job fails with Data Catalog Error.

This issue is typically experienced on large duplicate jobs.


Error Message

Final error: 0xe0000904 - An error occurred while retrieving catalog information.
Final error category: Backup Media Errors

For additional information regarding this error refer to link V-79-57344-2308

Duplicate- Data Catalog Error



Catalog Query failure.




A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.


Backup Exec 2012 Rev 1798 Service Pack 3 (TECH205351).





Applies To

Backup Exec 2012

Deduplication Option

CASO Environment


Terms of use for this information are found in Legal Notices.



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