Recovery point set backups failing with 'Error E4F3000B: PreSnap failed on volume'.

Problem

Recovery point set backups are failing with the error listed below.

The issue started following an upgrade from Symantec System Recovery (SSR) 2011 to SSR 2013.

This error occurs on non-Cluster Shared Volumed (CSV). If the error occurs on a CSV, please refer to this technote.

Error Message

High Priority Error: Error EC8F17B7: Cannot create recovery points for job: Drive Backup of Data (D:\).
Error E4F3000B: PreSnap failed on volume  . 0xE4F3000B (Symantec System Recovery) (UMI:V-281-3215-6071)

 

Solution

Workaround:

In some cases this issue is caused by a faulty installation so ensure that the installation ran successfully. Download and run fixinstall.bat from www.symantec.com/docs/TECH201802. After reparing the installation, the machine must be restarted.

If the above does not help, run independent (full only) backups as a temporary workaround.

Customers experiencing this issue are encouraged to open a case with Symantec Technical Support.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
 
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see
http://www.symantec.com

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

 

 

Terms of use for this information are found in Legal Notices.

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