MAC server backup jobs using RAMS agent are failing because of credentials error.

  • Article ID:100010203
  • Modified Date:
  • Product(s):

Problem

MAC server backup jobs using RAMS agent are failing because of credentials error.

Error Message

Final error: 0xe0009b72 - The logon account is not a member of the admin group on the Remote Agent for Windows Systems server. You must either use a logon account that belongs to the admin group, or add the logon account as a member of the group.
Final error category: Security Errors
For additional information regarding this error refer to link V-79-57344-39794.

Cause

'root' is disabled or notworking on the MAC Server.

Solution

Enabled the 'root' credentials and reset the password on the MAC server as per KB article support.apple.com/kb/ht1528

Note: It is suggested that users must consult their MAC server administrator before making any changes.


Applies To

BE 2012

RAMS

Related Articles

A backup job fails with error: 0xe0009b61 - The logon account that was provided does not have valid credentials.

Was this content helpful?

Get Support