MAC server backup jobs using RAMS agent are failing because of credentials error.

Problem

MAC server backup jobs using RAMS agent are failing because of credentials error.

Error Message

Final error: 0xe0009b72 - The logon account is not a member of the admin group on the Remote Agent for Windows Systems server. You must either use a logon account that belongs to the admin group, or add the logon account as a member of the group.
Final error category: Security Errors
For additional information regarding this error refer to link V-79-57344-39794.

Cause

'root' is disabled or notworking on the MAC Server.

Solution

Enabled the 'root' credentials and reset the password on the MAC server as per KB article support.apple.com/kb/ht1528

Note: It is suggested that users must consult their MAC server administrator before making any changes.


Applies To

BE 2012

RAMS

Terms of use for this information are found in Legal Notices.

Search

Survey

Did this article answer your question or resolve your issue?

No
Yes

Did this article save you the trouble of contacting technical support?

No
Yes

How can we make this article more helpful?

Email Address (Optional)