An upgrade or new install of Symantec System Recovery 2013 on a Windows 8/2012/2012 R2 results in a system crash.

Problem

Attempting to install Symantec System Recovery (SSR) 2013 Service pack 1 over the previous installation of SSR 2013 starts but then closes without an on screen error. Checking the SSRINST.HTM log and Windows Application even log the errors below are generated. This also happens with a new install of 2013 SP1 or SP2 on a windows 8/2012/2012 R2 machine. 

Error Message

SSRINST.HTM:

ERROR: Installation failed with error -532462766 GetLastError = :0

Windows Application event log:

Log Name:      Application
Source:        .NET Runtime
Event ID:      1026
Task Category: None
Level:         Error
Keywords:      Classic
Description:
Application: _Setup.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Security.SecurityException
 

Log Name:      Application
Source:        Application Error
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Description:
Faulting application name: _Setup.exe, version: 15.0.7.0, time stamp: 0x50126c54
Faulting module name: KERNELBASE.dll, version: 6.2.9200.16451, time stamp: 0x50988a1f
Exception code: 0xe0434352
Fault offset: 0x00012005
Faulting process id: 0x10e4
Faulting application start time: 0x01ce920b0ebbf413
Faulting application path: C:\Users\Public\Downloads\Sym_System_Recovery_2013_11.0.1.47662_Multilingual_Product\SSR\SSR32\Install\_Setup.exe
Faulting module path: C:\WINDOWS\system32\KERNELBASE.dll
Report Id: 4f0358be-fdfe-11e2-afa8-002186acc63f
Faulting package full name:
Faulting package-relative application ID:


 

Cause

Microsoft's .NET 3.5 Framework is not installed.

Solution

Install Microsoft's .NET 3.5 Framework, reboot, and attempt the install again.

For more information about how to install .NET 3.5 on a Windows 8 system please refer to the following article: 

 msdn.microsoft.com/en-us/library/hh506443(v=VS.110).aspx

For server 2012 follow the below directions

 technet.microsoft.com/en-us/library/dn482068.aspx


Applies To

Windows 8 

Windows 8.1

Windows 2012

Windows 2012 R2

Terms of use for this information are found in Legal Notices.

Search

Survey

Did this article answer your question or resolve your issue?

No
Yes

Did this article save you the trouble of contacting technical support?

No
Yes

How can we make this article more helpful?

Email Address (Optional)