A volume-level backup of the Windows Boot volume (SystemDrive) of Backup Exec server fails with the error message mentioned below after applying Backup Exec 2010 R3 Service Pack 3
Final Error: 0xe00084af - The directory or file was not found, or could not be accessed.
Final error category: Job Errors
For additional information regarding this error refer to link V-79-57344-33967
Directory C:\WINDOWS\SYSVOL\sysvol\DOMAIN.com\DO_NOT_REMOVE_NtFrs_PreInstall_Directory was not found, or could not be accessed.
None of the files or subdirectories contained will be backed up.
A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.
Backup Exec 2010 R3 Rev 5204 Service Pack 4 (TECH208828).