Error: "0xe000fe3c - Before you can back up this source, you must purchase and install a license for the appropriate Backup Exec agent." may occur after installing Backup Exec 2012 Service Pack 2.

Problem

After installing Service Pack 2 on Backup Exec 2012 the following error may be seen when trying to run backups.

 

Error Message

0xe000fe3c - Before you can back up this source, you must purchase and install a license for the appropriate Backup Exec agent.

V-79-57344-65084 - Before you can back up this resource (<Servername>\Resource), you must purchase and install a license key for the appropriate Backup Exec agent.

 

 

Cause

License keys were installed but not enabled before Service Pack 2 was installed.

 

 

Solution

1. Open the license install wizard.(Figure 1)

FIGURE 1

 

2. Click next after confirming that the correct license is installed. (Figure 2)

FIGURE 2

 

3. Check the box next to the required licence to enable it. (Figure 3)

FIGURE 3

 

 

4. Click next and complete the license wizard installation.

 

 

 

 

Applies To

Backup Exec 2012 SP2

 

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