License policy not accepted on client machine due to crash in VProSvc.exe in Symantec System Recovery Management Solution (SSR-MS) environment.

Problem

In a Symantec System Recovery Management Solution (SSR-MS) environment, a license policy is not accepted on certain client machines. The client machine shows that SSR is still in trial mode.

The errors listed below can be seen in the Windows event logs.

Error Message

Faulting application name: VProSvc.exe, version: 10.0.3.45857, time stamp: 0x4ff5b53e
Faulting module name: VProObj.dll, version: 10.0.3.45857, time stamp: 0x4ff5b453
Exception code: 0xc0000005
Fault offset: 0x0009737d
Faulting process id: 0x3798
Faulting application start time: 0x01ce813623afad78
Faulting application path: c:\Program Files (x86)\Symantec\Symantec System Recovery\Agent\VProSvc.exe
Faulting module path: C:\Program Files (x86)\Common Files\Symantec Shared\VProRecovery\VProObj.dll
Report Id: 87d3b064-ed29-11e2-853d-00215af3b4f2

Cause

This issue is caused by the above crash in VProSvc.exe on the client machine.

Solution

This issue is already fixed in SSR 2013 SP1. The following statement only applies to SSR 2011:

A supported hotfix has been made available for this issue. Please contact Symantec Technical Support to obtain this fix. This hotfix has not yet gone through any extensive Q&A testing. Consequently, if you are not adversely affected by this problem and have a satisfactory temporary workaround in place, we recommend that you wait for the public release of this hotfix.


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