Enterprise Vault Agent backup jobs of individual closed and ready partitions fail with "Unable to Connect to Remote Agent" in the job log

Problem

Selecting individual closed and ready partitions using Backup Exec 2012 and the Agent for Enterprise Vault causes the job to fail with "Unable to Connect to Remote Agent".

 

Error Message

Job ended: Thursday, June 06, 2013 at 12:40:04 PM
Completed status: Failed
Final error: 0xe000846b - The resource could not be backed up because an error occurred while connecting to the Agent for Windows. The correct version of the Agent for Windows must be running on the target computer.
Final error category: Resource Errors

For additional information regarding this error refer to link V-79-57344-33899
 

From an SGMon debug of 'Job Engine, RAWS, Agent Browser', and Enterprise Vault Agent logging set to "maximum" from Tools -> Settings -> Agents, the following issue is visible:
 

[8072] 2013-06-06T12:40:01.668 [loops]              - NDMPEVHostBackupEngine::EnumerateEVAndCreateBSDList - inside
[8072] 2013-06-06T12:40:01.668 [loops]              - StoreVersionInfoInCFG:: Invalid advertised xml (<NoXmlAdvertised/>).
[8072] 2013-06-06T12:40:01.668 [loops]              - EnumerateEVAndCreateBSDList: StoreVersionInfoInCFG() failed (0x       1).
[8072] 2013-06-06T12:40:01.668 [engapi]             - FindLoginCredentials() looking for resource EV-SIT::\\EV\evsrvr.dom\EV
[5276] 2013-06-06T12:40:02.309 [server]             - Updating status for: 'Directory on evsrvr.dom Closed Partitions-Full' (0x0 0xB)
[5276] 2013-06-06T12:40:02.309 [server]             - Status for: 'Directory on evsrvr.dom Closed Partitions-Full' updated
[8072] 2013-06-06T12:40:04.497 [loops]              - EnumerateEVAndCreateBSDList: Can not enumerate the EV resource, skipping this machine.
 

 

Cause

There is an issue with selection list data being passed to the Backup Exec Engine when individual ready and closed partitions are selected for backup in the job definition.

Solution


A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Service Pack 4 (TECH212772).
 

 

Applies To

This issue affects all supported version of Enterprise Vault and Backup Exec 2012.

Terms of use for this information are found in Legal Notices.

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