Error E0BB00B5: Snapshot error when backing up with System Recovery and after uninstalling Norton Ghost

Problem

After uninstalling Norton Ghost and installing Symantec System Recovery (SSR), receiving VSS errors during a backup.

Error Message

Error message:

Error EC8F17B7: Cannot create recovery points for job: C: Drive Backup (of Windows RE tools (*:\), SYSTEM (*:\), OS (C:\)).
Error E0BB00B5: Snapshot error Error EBAB03F1: Following Operating System error occurred while performing requested operation: 'OS error 2147754767.'. (UMI:V-281-3215-6071)

Windows Application Event logs:


Log Name: Application
Source: VSS
Date: 7/6/2013 5:38:09 PM
Event ID: 12293
Description:
Volume Shadow Copy Service error: Error calling a routine on a Shadow Copy Provider {262b716e-bb23-41b5-aaef-e2c15e767167}. Routine details DeleteSnapshots({607450b3-54d7-4b5e-b905-a9c9c4404991}, 3, 1, [0],[{00000000-0000-0000-0000-000000000000}]) failed [hr = 0x800706be, The remote procedure call failed.
].

Log Name: Application
Source: Application Error
Date: 7/6/2013 5:38:09 PM
Event ID: 1000
Level: Error 
Description:
Faulting application name: dllhost.exe, version: 6.2.9200.16384, time stamp: 0x50108850
Faulting module name: SymSnapProviderx64.dll, version: 1.0.22.35428, time stamp: 0x4ab008d7
Exception code: 0xc0000417
Fault offset: 0x00000000000dd6c4
Faulting process id: 0x143c
Faulting application start time: 0x01ce7a911bb92bd6
Faulting application path: C:\windows\system32\dllhost.exe
Faulting module path: C:\Program Files (x86)\Norton Ghost\Shared\Drivers\SymSnapProviderx64.dll
Report Id: 59871924-e684-11e2-be8c-10604b5f9f35

Cause

When running a backup with SSR, since all files are not completely uninstalled from Norton Ghost, SSR will attempt to use the old snapshot provider from Norton Ghost instead of the snapshot provider required with SSR.

 

Solution

Remove any remaining files that were associated with the install directory path of Norton Ghost.

Files that can cause this issue for example are:

C:\Program Files (x86)\Norton Ghost\Shared\Drivers\SymSnapProviderx64.dll

 

 


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