Backup Exec 2010 R3 revision 5204 Service Pack 3 Release Notes

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Backup Exec 2010 R3 revision 5204 Service Pack 3 Release Notes


This technote contains a list of known issues resolved and platform support added with Backup Exec 2010 R3 revision 5204 Service Pack 3.

Service Pack 3 (SP3) is a roll-up of the following Backup Exec 2010 R3 revision 5204 hotfixes:

Hotfix # :(178798) SP2
Hotfix # :(180429)
Hotfix # :(176937)
Hotfix # :(191248)
Hotfix # :(194471)
Hotfix # :(195395)
Hotfix # :(202063)



Backup Exec 2010 R3 Service Pack 3 can be downloaded here (TECH203157) or under the related documents section.


New features/enhancements are included in this release

• Protection of Windows Server 2012 servers using the Agent for Windows. This includes support for:
  ⁃ Microsoft data deduplication-enabled volumes (backs up and restores data in non-deduplicated data format) (Non-GRT
  ⁃ ReFS (Resilient File System) (Non-GRT only)
  ⁃ New Hyper-V version (Non-GRT only for VHDX)
  ⁃ Updated Failover Clustering (CSV)
  ⁃ Native 4K (Advanced Format) drives
  ⁃ Online recovery of volumes

• Updated protection of SQL to include:
  ⁃ SQL 2012 SP1
  ⁃ SQL 2008 R2 SP1
  ⁃ SQL 2008 R2 SP2

• Support for Exchange 2010 SP3

• Support for VMware vSphere 5.1
  ⁃ VMware ESX 5.1 and vCenter 5.1

Non-GRT only means granular data recovery is not currently available for that item. For a full and comprehensive outline on
what's new, visit


For more information on what’s new in Backup Exec 2010 SP3 please refer to the updated Readme document that is Available Here.



Known issues resolved



-Backups of ESX server fails with “Final error: 0xe0009586 - Unable to find the metadata for a disk of the virtual machine”. (TECH190164)
-VMware guest machine fails to start up after the restore if SAN on media server is disconnected during backup job (TECH193641)
-Backup Exec Remote Agent on media server crashes with Hotfix 195395 when backing up VMware guestmachine (TECH200892)
-Backup Exec Remote Agent crashes during VMware backups (TECH200972)

-Backup Exec Job engine service crashes during backup on Managed Media Server intermittently (TECH208761)



-Bengine.exe crashes during incremental backups to disk using true image restore synthetic technology. (TECH187724)
-Backup Exec service beserver.exe crashes on module MSVCP80.dll when backing up a Hyper-V machine (TECH189060)
-Beserver intermittently crashes on the module serdll.dll (TECH186713)
-Beserver service crashes with error "The process was terminated due to an unhandled exception." (TECH191451)
-Bengine.exe service crashes when running a Lotus Domino database PIT (Point In Time) restore (TECH202448)
-Backup Exec Job Engine crashes on msvcr80.dll while backing up Enterprise Vault or Backup Exec Archiving Option data (TECH201754)
-Backup Exec job engine service (BENGINE.exe) terminates in KERNEL32.DLL during a Synthetic Incremental Backup job in Backup Exec 2012. (TECH189932)
-Duplicate backups sporadically complete successfully containing the error V-79-57344-33329 - Library - cleaning media was mounted. (TECH173835)
-Keep getting alert to insert new WORM media when a backup job spans on second tape.  (TECH194993)
-Duplicate to Tape for a GRT backup on CAS (Central Admin Server) site with "Private cloud" option enabled fails with "Final error: 0xe000120d - An error occurred accessing data in the Granular Recovery Technology backup-to-disk folder for this job. (TECH184492)
-The Remote Agent service (beremote.exe) intermittently crashes on a media server on msvcr80.dll causing the backup jobs to fail. (TECH203055)
-Liveupdate may hang and then fail without installing any updates to Backup Exec. (TECH203499)
-ODBC Access errors.Event ID 34338 and 34326 reported on CAS. (TECH203788)


-Oracle STK T10000C tape drive Media statistics are not being generated correctly
-New Device support: IBM Storwize & SONAS series NDMP
-New Device Support: NDMP Isilon OneFS 7.0
-New Device Support: Oracle StorageTek SL150 library
-New Device Support: HP MSL 6480 tape library
-Add support for hardware encryption with LTO6


-Deduplication Job fails with Error - Mount Failed, Physical Volume Media not found errors. (TECH200760)
-During non-GRT backup or credential check of Exchange 2010 resources the Backup Exec Remote Agent crashes on bedsxese.dll on the node the database is being backed up from. (TECH202565)
-Deduplication Manager service crashes even when there is no job or task running. (TECH205715)
-PDVFSService.exe service crashes while backing up VMWare Virtual Machines to a deduplication folder with the Granular Restore Technology (GRT) for "individual files and folders" option enabled. (TECH198552)
-PDDE: Exchange GRT Duplicate to tape from Dedup runs very slow. (E     )
-Deduplication folder media that is in the process of being used for backup gets corrupted if there is a communications failure (TECH202442)
-Backup job to Deduplication folder fails with error "V-79-57344-34028 – A backup storage read/write error has occurred (TECH202453)
-Failure to discover a RADA (Remote Agent Direct Access) can prevent other RADA's from being discovered properly (TECH202446)
-Backup stays in queued state when backing up to Quantum OST Appliance (TECH202539)
-Verify or duplicate of a client side dedup backup from a 32 bit server fails with a “Backup Storage read/write error has occurred” error (TECH198064)
-Corrupt Media in Deduplication folder is marked as 'Scratch', Jobs using these media fail with error '0xe00084ec' (TECH202449)
-Optimized Duplication job fails during verify with error "Storage device 'Mediaserver-Dedup:x' reported an error on a request to read data from media" (TECH202454)
-GRT backup of a VMware virtual machine to deduplication folder fails with "Unable to create the virtual disk" (TECH204506)
-Backup Exec creating thousands of corrupt, bad, unknown scratch media in deduplication folder/ OST Appliance causing jobs to queue for a long time. (TECH200688)
-Backup Exec Job Engine service crashes on module libsts.dll (TECH198228)
-Opt-Dedup job fails with error "Final error: 0xe00084ec - A backup storage read/write error has occurred." (TECH201469)
-OptDup backupsbetween Backup Exec servers fail with '0xe00084ec - A backup storage read/write error has occurred' and errors 2060018\2060001 recorded in Event Log (TECH201867)
-File GRT of Virtual Machine with large VMDK (over 1 TB) or many files (over 1 million) takes a long time in "Updating Catalogs" status, when running backups to Deduplication Folder. (TECH202690)



-Backup Exec Media Server Blue Screens during Exchange Incremental GRT backup to disk (TECH189227)
-GRT Restore of Exchange Mailbox fails with "-515 The timestamp in the next log does not match the expected timestamp" (TECH188881)
-Backing up Exchange 2007/2010 with GRT enabled to disk takes several hours during the snapshot phase, where Exchange non-GRT or GRT to tape take minutes (TECH180073)
-Backup Exec Remote Agent crashes on the Exchange Server while browsing the server resources (TECH200916)
-After installing Hotfix 180429 for Backup Exec 2010 R3 Rev 5204 it may not be possible to add a new DAG or setup Preferred Servers in the backup selectecion list. (TECH185927)
-After applying Hotfix 180429 Exchange 2010 GRT restores fail with 0xe00002f8 - Cannot open one or more mail messages because of unknown MAPI errors. (TECH202564)
-When backing up an Exchange 2007 server, the second backup may not contain the Microsoft Information Stores (TECH191085)
-Incremental backups of Exchange GRT data to dedupe folder fail with -1022 error (TECH202439)
-GRT restore of contacts from Suggested Contacts folder in Exchange 2010 fails with error "The specified object was not found in the store." (TECH176069)
-GRT (Granular Recovery Technology) restore of contacts from Suggested Contacts folder in Exchange 2010 fails with error "The e-mail address that was supplied isn't valid" (TECH180061)
-GRT restore of delivery receipts fail with "EWS extended error: At least one attachment could not be created" (TECH180062)
-Microsoft Exchange 2003 GRT incremental backup to Deduplication folder fails with error “0xe00002fe - Cannot log on to MAPI with the specified credentials." (TECH181755)
-GRT (Granular Recovery Technology) restore of contacts without email address fails with error "The e-mail address that was supplied isn't valid." in Exchange 2010 (TECH181847)
-GRT enabled Incremental backups of Exchange 2010 DAG fails with "Final error: 0xe0000393 - Cannot extract mailbox messages from the Exchange backup. Review the job log for more information." (TECH186423)
-Exchange 2003, 2007 or 2010 Incremental or Differential GRT backup to Deduplication Disk Storage may run slower than normal or cause intermittent failures. (TECH186741)
-Remote Agent Service hangs on stopping. Reboot required. (TECH189933)
-Exchange 2003 GRT Incremental / differential backups to disk fail with "Cannot logon to MAPI" and Remsrv.exe faults on virtapi.dll on the Backup Exec server. (TECH192468)
-Exchange 2003, 2007 or 2010 Incremental or Differential GRT backup to Deduplication Disk Storage may run slower than normal or cause intermittent failures. (TECH186741)


-Redirect restore of NDMP data fails with the error 0xe000130c if pre-Backup Exec 2010 R3 backups sets are selected for restore in Backup Exec 2010 R3 SP2 and Backup Exec 2012 (TECH188064)
-NDMP Set copy jobs fail when incremental backup sets contain no data. Error the directory or file was not found, or could not be accessed (TECH202441)
-Restores from NDMP based backups of filers fail when done from backup sets made after incremental backups containing no changes (TECH202456)


-The granular restore of a Sharepoint file or doc fails with 'An error occurred on a query to filegroup' (TECH169440)
-GRT restore of SharePoint Custom Lists, Document Library does not restore additional columns (TECH202445)
-SharePoint 2007 GRT (Granular Recovery Technology) backup to Disk fails with “Final error: 0xe0001702 - The object was not found, or could not be accessed (Share point backup).” (TECH186698)
-Redirected restore of Sharepoint 2007 documents to a folder fails with error and Remote Agent crashes on Media server (TECH197817)
-Backup for Microsoft Office SharePoint Server 2007 fails with “Final error: 0xe0001602 - Access is denied (Share point backup).” (TECH176680)


-Backup Exec 2010 R3 Job selection does not display "Microsoft SQL Server" resource under the Physical node of a VCS Cluster setup. (TECH190739)
-SQL server may hang up if some VSS error occurs (TECH198700)




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