After installing or uninstalling the Backup Exec Agent for Linux, System Recovery 2013 Linux Edition backups fail with snapshot error

  • Article ID:100009889
  • Modified Date:
  • Product(s):

Problem

 

After installing or uninstalling the Backup Exec Agent for Linux, System Recovery 2013 Linux Edition backups fail with a snapshot error shown below. 

 

Error Message

 

Cannot create image: Snapshot driver is not available

 

Cause

The Backup Exec Agent for Linux and System Recovery 2013 Linux Edition use different drivers. While the drivers can coexist, when you install or uninstall the Linux Agent it overwrites the System Recovery drivers.

Solution

Workaround: To correct this problem, you should reinstall System Recovery 2013 Linux Edition after you install or uninstall the Linux Agent. The System Recovery drivers are reinstalled and backups should work normally for both products.

Veritas Technologies LLC has acknowledged that the above-mentioned issue is present in the current version(s) listed under the Product(s) Section of this article. Veritas Technologies LLC is committed to product quality and satisfied customers.
 
There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. However, the issue is currently scheduled to be addressed in the next major revision of the product. Please be sure to refer back to this document periodically as any changes to the status of the defect will be reflected here.  Please note that Veritas Technologies LLC reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests.  Veritas’ plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.
 
Please contact your Veritas Sales representative or the Veritas Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue.  For information on how to contact Veritas Sales, please see   https://www.veritas.com

 

 

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