Backup Exec Deduplication Engine service (spoold.exe) is shut down during backup job

  • Article ID:100009822
  • Modified Date:
  • Product(s):

Problem

The Backup Exec Deduplication Engine service (spoold.exe) is shut down with the errors in the Error section below during a backup job.

 

<< spoold.log >>
------------------------------------------------------------------------
June 16 20:39:30 INFO [000000002188A280]: Server entered shutdown mode on Sun Jun 16 20:39:30 2013
 ...................................................................
June 16 20:39:30 INFO [0000000000E69400]: === Veritas PureDisk Content Router ===
June 16 20:39:30 INFO [0000000000E69400]: Shutdown: entered at Sun Jun 16 20:39:30 2013
June 16 20:39:30 INFO [0000000000E69400]: Sync Manager: shutdown
June 16 20:39:30 INFO [0000000000E69400]: Health Monitor: shutdown
June 16 20:39:31 INFO [0000000000E69400]: _storeStopCompactd: Signal compaction thread to terminate
June 16 20:39:31 INFO [0000000021756020]: Compactd shutdown in progress
June 16 20:39:31 INFO [0000000000E69400]: _storeStopCompactd: Compaction thread terminated
June 16 20:39:31 INFO [0000000000E69400]: _storeStopConvertd: Signal conversion thread to terminate
June 16 20:39:31 INFO [0000000000E69400]: _storeStopConvertd: Conversion thread terminated
June 16 20:39:31 INFO [0000000000E69400]: Storage Manager: stop
June 16 20:39:32 INFO [0000000000E69400]: Not rolling back the transaction since no commit is required.
June 16 20:39:32 INFO [0000000000E69400]: TlogProcessDeinit: closing all database connections
------------------------------------------------------------------------

Error Message

<< \BackupExecDeduplicationStorageFolder\logs\spoold\__SERVER_NAME__\bengine.exe\Receive\MMDDYY.log >>
------------------------------------------------------------------------
June 16 20:38:08 ERR [0000000021756D20]: 25011: BatchRestore_Guard::BatchRestore_Guard: Task module is on switch-pending mode. we must fail current restore job.
June 16 20:38:08 ERR [0000000021756D20]: 25011: Could not process get operations: BatchRestore_Guard::BatchRestore_Guard: Task module is on switch-pending mode. we must fail current restore job.
 ........................................................
June 16 20:38:08 ERR [0000000021756D20]: 8413608:  Receive terminated due to a local processing error at: Sun Jun 16 20:38:08 2013
------------------------------------------------------------------------

Solution

Veritas Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Veritas Corporation is committed to product quality and satisfied customers.

This issue is currently under investigation by Veritas Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns.  For information on how to contact Veritas Sales, please see https://www.veritas.com

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

 

Note:
Customers experiencing this issue are encouraged to contact Veritas Technical Support as data is still being collected to assist in resolving this issue.


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