GRT restore of mailboxes with special character * in name completes successfully without restoring the data when partial mailbox is selected

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  • Article ID:000018324

Problem

Granular Recovery Technology (GRT) restore of mailboxes with special character * in name completes successfully without restoring the data when partial mailbox is selected for restore. This issue will not come up if entire mailbox is selected in the restore job.

Solution

This issue is resolved in Backup Exec 2014 or later versions.

A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2014 Rev 1786 Service Pack 1 (TECH216178).

 

To resolve this issue and receive the new Backup Exec improvements please upgrade to the current version of Backup Exec.

Workaround:

Restore entire mailbox

OR

Restore the entire database to recovery database and then recover the items required from the recovery database. Refer to following technote for information on restore to recovery database http://www.veritas.com/docs/000009918

 

 

 

 

Terms of use for this information are found in Legal Notices.

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