Fail to boot with INACCESSIBLE_BOOT_DEVICE when upgrading System Recovery 2013 Basic Edition from non-SP to SP1 on Windows 2012.

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  • Article ID:000018322

Problem

Fail to boot with INACCESSIBLE_BOOT_DEVICE when upgrading System Recovery 2013 Basic Edition from non-SP to SP1 on Windows 2012.
 

Error Message

Your PC ran into a problem and needs to restart. We're just colleting some error info, and then you can restart. (0% complete)
If you'd like to know more, you can search online later for this error: INACCESSIBLE_BOOT_DEVICE

Figure 1

Cause

Vtrack driver fails to be booted.

Solution

Workaround:
After INACCESSIBLE_BOOT_DEVICE appeared:
Select "Last Known Good Configuration" in Advanced Boot Options. (See Figure 3)

Figure 3


NOTE:
Vtrack.txt that was attached in this TECHNOTE previously has been presently unpublished. It is because the same BSOD (INACCESSIBLE_BOOT_DEVICE) is observed soon after uninstalling System Recovery 2013 SP1 Basic Edition on the system using Vtrack.txt. If BSOD (INACCESSIBLE_BOOT_DEVICE) is observed soon after uninstalling System Recovery 2013 SP1 Basic Edition, please refer to TECH213019 in below Related Articles.

Veritas Technologies LLC has acknowledged that the above-mentioned issue is present in the current version(s) listed under the Product(s) Section of this article. Veritas Technologies LLC is committed to product quality and satisfied customers.
 
This issue is currently under investigation by Veritas Technologies LLC. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns.  For information on how to contact Veritas Sales, please see http://www.veritas.com.
 
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

 
NOTE:
Customers experiencing this issue are encouraged to contact Veritas Technical Support as data is still being collected to assist in resolving this issue.

Applies To

Windows Sever 2012
System Recovery 2013 Basic Edition

Terms of use for this information are found in Legal Notices.

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