Event Id 6578 and 2270 occurs during shortcut processing for shortcuts that do not originate from the mailbox being processed.

Problem

When moving folders within a mailbox where the folder contains items which were 'poison pilled' due to failure to update, the following errors can occur during each subsequent archive run, reporting that the folder in question failed to update.

Error Message

Type : Error
Date : 2/21/2013
Time : 12:00:00 PM
Event : 6578
Source : Enterprise Vault
Category : Storage Online
User : N/A
Computer : EVServer.Domain.com
Description:
Error occurred
 
Description: RE(1)/fe
Internal Reference: CRetentionCategoryCache
 
The parameter is incorrect.  [0x80070057]
V-437-6578
 
Type : Warning
Date : 2/21/2013
Time : 12:00:00 PM
Event : 2270
Source : Enterprise Vault
Category : Archive Task
User : N/A
Computer : EVServer.Domain.com
Description:
A queued operation exceeded the retry count and has been discarded
Exchange Mailbox Archiving Task for Exchange1
 
 
Updating moved items in a folder. Folder path: [?Inbox?Folder?Name?Failed_Folder], Exchange mbx DN: [/o=Com/ou=Domain/cn=Recipients/cn=User], archive ID: [13DF98EE5AE61E449BBF474EFCCF6D64C1110000EVSite].
 
Archive folder ID: [12773A420E49B29499230D2679C37E9A81110000EVSite], folder retention category: [], EVPM folder: [False], compressed item request XML length: [508].
 
Error: [0x80004005]
V-437-2270
 
Alternate 2270 Event observed:
 
Type : Warning
Date : 3/4/2013
Time : 12:20:00 PM
Event : 2270
Source : Enterprise Vault
Category : Archive Task
User : N/A
Computer : EVServer.Domain.local
Description:
A queued operation exceeded the retry count and has been discarded
 
m_pIBackgroundArchivingAgent->ProcessMovedItemsInFolder2(ExchangeMailboxDn
= "/o=ORGANIZATION/ou=First Administrative Group/cn=Recipients/cn=username",
  ArchiveID = "1B87D53966HD179857A6A79764312410987654321EVSERVER",
  ArchiveFolderID = "3B82478868CD64B43D6574F897948D9741234587EVSERVER",
  FolderRetCat = "",
  SourceFolderID = "ID",
  FolderPathName = "?Inbox?Folder?Name?Failed_Folder",
  CompressedItemRequestXML = "some XML",
  EVPMFolder = "FALSE")
HRESULT: 0x80004005
 
NOTE: Within the examples above, under the 2270 Events, note that the "Folder Retention Category" and "FolderRetCat" entries are blank.

Cause

This has been observed when moving folders between mailboxes in some circumstances [or under certain conditions].


Workaround:

These errors can be supressed, by forcing items to be reprocessed and not be poison pilled. The registry key below can be used to reset the poison pill count and allow the move updated to process again:

Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.


For 32-bit - HKLM\Software\KVS\Enterprise Vault\Agents\
DWORD: ClearFailedMoveUpdate
Value: 1

For 64-bit - HKLM\Software\Wow6432Node\KVS\Enterprise Vault\Agents\
DWORD: ClearFailedMoveUpdate
Value: 1

NOTE: This can introduce more activity on Microsoft Exchange due to reattempting all poison pilled moves within each mailbox.
 

 

Solution

This issue has been addressed in the following release:

Enterprise Vault 10.0.4 Cumulative Hotfix 1 Release
http://www.symantec.com/docs/TECH210673 

Symantec Enterprise Vault 11.0 0 Release Details
http://www.symantec.com/docs/DOC7401


Terms of use for this information are found in Legal Notices.

Search

Survey

Did this article answer your question or resolve your issue?

No
Yes

Did this article save you the trouble of contacting technical support?

No
Yes

How can we make this article more helpful?

Email Address (Optional)