bengine.exe crashes on MMS server while closing OST image

Problem

bengine.exe crashes on MMS server while closing OST image

Error Message

Log Name      :  Application
Source           :  Backup Exec
Event ID         :  34113
Task Category:  None
Level              :  Error
Keywords       :  Classic
Computer       :  SERVERNAME
Description:
Backup Exec Alert: Job Failed
(Server: "SERVERNAME") (Job: "Backup Job Name") Backup Job Name -- The job failed with the following error: The Backup Exec job engine system service is not responding.

Solution

A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2010 R3 Rev 5204 Service Pack 4 (TECH208828).

Backup Exec 2012 Rev 1798 Service Pack 3(TECH205351).


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