Backup Exec 2012 Error: Unable to replace old Logon Account with new. The server has received incorrect or invalid data.


The following error may be seen in Backup Exec 2012 when trying to replace the System logon account with another user.

Error Message

"Unable to replace old Logon Account with New. The server has received incorrect or invalid data."




Please ensure that the old account that is trying to be replaced still exists in the environment.




Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned in this article. Symantec Corporation is committed to product quality and satisfied customers.
There are currently no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

Terms of use for this information are found in Legal Notices.



Did this article answer your question or resolve your issue?


Did this article save you the trouble of contacting technical support?


How can we make this article more helpful?

Email Address (Optional)