The Backup Exec Remote Agent (beremote.exe) crashes on kernel32.dll during VMware backups


When attempting to backup virtual machines with the Agent for VMware, the Backup Exec Remote Agent (beremote.exe) may crash with the errors below.

Error Message

Application Log error:
Faulting application name: beremote.exe, version: 13.0.5204.125, time stamp: 0x4f39758e
Faulting module name: kernel32.dll, version: 6.0.6002.18740, time stamp: 0x50b58f02

Crash Dump:


Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

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