When duplicating a VMware backup of an Exchange server beremote.exe on the Backup Exec 2010 R3 server may crash.

Problem

When duplicating a backup of a virtual machine with Microsoft Exchange installed and Application GRT enabled, the Backup Exec Remote Agent service may crash on the media server.

Error Message

Crash dump:
FAULTING_IP:
ese32+bfdc
6040bfdc ?? ??? 

Application Log error:
Faulting application name: beremote.exe, version: 13.0.5204.127, time stamp: 0x4fede72f
Faulting module name: ese32.dll, version: 8.3.297.1, time stamp: 0x50bfee1f

Solution

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see http://www.symantec.comPlease be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.


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