Backup Exec Remote Agent crashes on vmwaretools.dll when backing up VMware virtual machines


The Backup Exec Remote Agent for Windows Systems service (beremote.exe) on a media server crashes on vmwaretools.dll when backing up a VMware virtual machine using the Agent for VMware Virtual Infrastructure (AVVI). The following error is reported in the Application Event Log when the process crashes.

Error Message

Application Event Logs

Log Name:      Application
Source:        Application Error
Event ID:      1000
Task Category: Application Crashing Events
Level:         Error
Keywords:      Classic

Faulting application name: beremote.exe, version: 13.0.5204.114, time stamp: 0x4e6a7799
Faulting module name: vmwaretools.dll, version:, time stamp: 0x4eb13607
Exception code: 0xc0000005
Fault offset: 0x0000000000702ea5
Faulting process id: 0x1254
Faulting application start time: 0x01cdee30ad941c55
Faulting application path: C:\Program Files\Symantec\Backup Exec\beremote.exe
Faulting module path: C:\Program Files\Symantec\Backup Exec\vmwaretools.dll




This issue is resolved in Backup Exec 2014 or later versions.
To resolve this issue and receive the new Backup Exec improvements please upgrade to the current version of Backup Exec

NOTE:   Symantec continues to  focus on the current release and future releases, there are no plans to address this issue by way of a patch or hotfix in earlier versions of the software at the present time. Please contact your Symantec Sales representative or the Symantec Partner for upgrade information including upgrade eligibility to the release containing the resolution for this issue. For information on how to contact Symantec Sales, please see

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