Collection software, such as Clearwell that use the method call 'pItem->Get(DETAIL_LEVEL_ITEM_CONTENT_SECTION_LIST)' would cause CMAPI to throw CONTENTMANAGEMENTAPI_E_INTERNAL_FAILURE exception for items sent from wireless devices where the subject is missing.
- ERROR EVContentRetrieverJob null - Error in m_getSectionIDForJournalMessage: pItem->Get() , error code: 0x80040306 , message: CONTENTMANAGEMENTAPI_E_INTERNAL_FAILURE:An internal failure occurred
- Failure to successfully collect all items from Enterprise Vault; message: CONTENTMANAGEMENTAPI_E_INTERNAL_FAILURE.
Emails sent by wireless devices do not include a subject line. Microsoft Exchange 2010 does not add a blank PR_SUBJECT attribute for wireless device messages. Enterprise Vault method 'pItem->Get(DETAIL_LEVEL_ITEM_CONTENT_SECTION_LIST)' to extract items from EV, requires the existence of the PR_SUBJECT attribute.
Cumulative Hotfix 2 must be installed prior to applying this hotfix
Product: Enterprise Vault (EV)
Version: 10.0.3 with Cumulative Hotfix2