Enterprise Vault 10.0.3 Hotfix: CMAPI throws CONTENTMANAGEMENTAPI_E_INTERNAL_FAILURE for items having no PR_SUBJECT property

Problem

Collection software, such as Clearwell that use the method call 'pItem->Get(DETAIL_LEVEL_ITEM_CONTENT_SECTION_LIST)' would cause CMAPI to throw CONTENTMANAGEMENTAPI_E_INTERNAL_FAILURE exception for items sent from wireless devices where the subject is missing.  

 

Error Message

  •  ERROR EVContentRetrieverJob null - Error in m_getSectionIDForJournalMessage: pItem->Get() , error code: 0x80040306 , message: CONTENTMANAGEMENTAPI_E_INTERNAL_FAILURE:An internal failure occurred
  • Failure to successfully collect all items from Enterprise Vault; message: CONTENTMANAGEMENTAPI_E_INTERNAL_FAILURE.

Cause

 Emails sent by wireless devices do not include a subject line.  Microsoft Exchange 2010 does not add a blank PR_SUBJECT attribute for wireless device messages.  Enterprise Vault method 'pItem->Get(DETAIL_LEVEL_ITEM_CONTENT_SECTION_LIST)' to extract items from EV, requires the existence of the PR_SUBJECT attribute.

 

 

Solution

Dependencies:
================
Cumulative Hotfix 2 must be installed prior to applying this hotfix
http://www.symantec.com/docs/TECH205731

========================================================

 
Files updated
=============
StorageOnlineOpns.exe 10.0.3.1190
 
 
Installation instructions
===========================
1. Stop the Enterprise Vault Storage service.
2. Take a backup copy of 'StorageOnlineOpns.exe', located in the Enterprise Vault installation folder, (usually C:\Program Files (x86)\Enterprise Vault).
3. Replace the original file with the file from the hotfix package.
4. Start the Enterprise Vault Storage service.
 
 
Uninstallation instructions
=========================
1. Stop the Enterprise Vault Storage service.
2. Replace the hotfixed version of the file with the backup taken during installation.
3. Start the Enterprise Vault Storage service.

 

Applies To

Product: Enterprise Vault (EV)
Version: 10.0.3 with Cumulative Hotfix2

(Hotfix will only function with EV version 10.0.3 with Cumulative Hotfix 2 installed.  The resolution is rolled into EV version 10.0.4)
 
 

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