A Legal Hold Custodian Notice Fails To Send When The Email Has A Dollar Sign ($) In The Body

Problem

Custodian Notice was created with a dollar sign ($) in the email body of the Notice. After the Notice was sent the Notice page is reporting a Sending hold notice failed error to all Custodians.

Note: Sending hold notice failed is indicated by an exclamation inside a triangle.

Error Message

Sending hold notice failed

Solution

Note: The dollar sign ($) can only be removed from a Notice that has NOT been sent.

  • If a Notice has already been sent, a new Notice will need to be created without the dollar sign ($) in the email body.
  • If a Notice has NOT been sent, the Notice can be edited by clicking the Edit button on the Notice page (circled in red below).

 


Terms of use for this information are found in Legal Notices.

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