After running the Backups for a few days when the Backup Exec services are restarted the Backup Exec Remote Agent service hangs in stopping state and would not stop. Beremote process can not be stopped even using taskkill, pskill, process explorer or with any of these tools, switches etc.
After the server is rebooted all BE services can be restarted. Issue happens only after running few backups.
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
BE 2010 R3 with SP2 and Hotfix 180429