Restore of VMware virtual machine may fail with "0xe000957e - Unable to create the new virtual machine"

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  • Article ID:000018044


The restore of VMware virtual machine to a specific datastore fails with "0xe000957e - Unable to create the new virtual machine". Both redirect restore and restore to the original location fails with the same error.
The CreateVirtualMachineAPI fails with INVALID_PARAMETER error to recognize the datastore and reports an incorrect datastore name which "(DS)" string is added to.


Backup Exec Remote Agent (Beremote) Debug Log
[15568] 2013-05-16T12:20:23.865 [fsys\vmvcb] - VM_VCBPROXY_FS::CreateVirtualMachine: Adding datastore(0) </csvlist/__DATASTORE_NAME__,__DATASTORE_NAME__>
[15568] 2013-05-16T12:20:23.868 [fsys\vmvcb] - SymVmTools: BuildDatabases: Building databases
[15568] 2013-05-16T12:20:24.092 [fsys\vmvcb] - SymVmTools: BuildDatabases: Building databases
[15568] 2013-05-16T12:20:24.115 [fsys\vmvcb] - SymVmTools: CreateVirtualMachineAPI: Do not recognize the datastore name <__DATASTORE(DS)_NAME__>
[15568] 2013-05-16T12:20:24.116 [fsys\vmvcb] - SymVmTools: CreateVirtualMachineAPI: SYM_VMC_ERROR: INVALID_PARAMETER
[15568] 2013-05-16T12:20:24.116 [fsys\vmvcb] - VM_VCBPROXY_FS::CreateVirtualMachine: failed, result = 0X1


Error Message

Final error: 0xe000957e - Unable to create the new virtual machine.
Final error category: Resource Errors


A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.


Backup Exec 2014 Rev 1786 Service Pack 2 (TECH225093).


To resolve this issue and receive the new Backup Exec improvements please upgrade to the current version of Backup Exec. 


NOTE: Symantec continues to focus on the current release and future releases; there are no plans to address this issue by way of a patch or hotfix in earlier versions of the software at the present time. Please contact your Symantec Sales representative or the Symantec Partner for upgrade information including upgrade eligibility to the release containing the resolution for this issue. For information on how to contact Symantec Sales, please see



WORKAROUND (Backup Exec 2012)
Rename the datastore name to be restored and perform redirect restore to it


Terms of use for this information are found in Legal Notices.



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