Synthetic Incremental backups run as a Full backups.

  • Modified Date:
  • Article ID:000018021


Synthetic Incremental backup jobs may run as full backups with the same byte count as the Synthetic or Full Synthetic baseline job. 

The incremental job log reports The Windows Change Journal is unavailable or incomplete.


Error Message

Failed to load journal for path Error: The parameter is incorrect.

The Windows Change Journal is unavailable or incomplete. This resource will be backed up without using the Windows Change Journal



Backup Exec Remote Agent Debug error:

- Found change in hardlink metadata or reparse point.
- Failed to load journal for path X: error: The parameter is incorrect.
- Journal not loaded, falling back to first pass of regular catalog driven backup




A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Articles at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Hotfix 213186 (TECH213186)

NOTE: After apply the hotfix the Backup Exec Remote agent must be updated on remote server where the Synthetic Backups are being performed.

New FULL Baseline Synthetic Backups must be performed.


Applies To

Backup Exec 2012

Synthetic Backups


Terms of use for this information are found in Legal Notices.



Did this article answer your question or resolve your issue?


Did this article save you the trouble of contacting technical support?


How can we make this article more helpful?

Email Address (Optional)