Credentials against a VM have to be set to media server domain for tape based GRT restores.

  • Article ID:100009437
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A redirect restore, from tape, to a local drive of the media server, of some GRT data from within a virtual machine that was backed up with the Backup Exec VMware Agent (AVVI) may fail reporting a logon problem as shown in the error section below. The environment concerned uses a media server outside of the domain for the virtual machines that are being backed up  and valid credentials were specified during the backup operation. Additionally no domain trust relationship exists between the domains.

A review of the restore job properties using the Edit Credentials button displays a list of objects for the Virtual Machine (VM) resources and shows that it was using credentials applicable to the VM domain and that all tested successful. The logon for the redirection path used valid credentials for the domain of the media server.

Note: In the same environment, disk based AVVI GRT backups can be restored from without problem.



Error Message

0xe0009b61 - Backup Exec could not log on to the server with the logon account specified for it. The logon account does not have valid credentials. Ensure that the user name and password are correct in the logon account.



Despite appearing counter-intuitive, use the Edit Selections button in the restore job and set the credentials for the top level object for the VM to use the credential for a user in the domain of the Media Server. The sub objects for the resources within the VM can be left using the credentials for the VM domain itself. Note: if the credentials test option is used after making this change it will report a failure. Use the modification anyway and then allow the restore job to run.


Veritas Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Veritas Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Veritas Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns.  For information on how to contact Veritas Sales, please see Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

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