Enterprise Vault for Domino: embedded attachments in Calendar and Mail item bodies cannot be opened; users are getting 'Note Item not found'

Problem

Enterprise Vault for Domino: embedded attachments in Calendar and Mail items bodies cannot be opened from the item preview after having been archived by Enterprise Vault.

Users are getting the error 'Note item not found'

Error Message

Calendar Items: 

 

Mail Items:

 

Errors trying to open the 'embedded attachments'

 

 

Please note that embedded attachments in calendar bodies can be properly opened clicking the hyperlink in the feet of the calendar item, while for mail archived items they are openable after having retrieved the archived items.

Cause

This issue occurs if users, after having added any attachments to the mail or calendar items, have dragged and dropped the attachment(s) within the body; this user action modifies the document properties $FILE changing the 'File Name' to something Lotus Notes hardcoded

 

$FILE property of a 'normal' attachment

 

$FILE property of a 'dragged and dropped' attachment

Solution

This issue is resolved in the following release:

Enterprise Vault 10.0.3 Cumulative Hotfix 2 Release
http://www.symantec.com/docs/TECH205731

Enterprise Vault 10.0.4 - Release Details
http://www.symantec.com/docs/DOC6317

Enterprise Vault 9.x
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned in this article. Symantec Corporation is committed to product quality and satisfied customers.

Symantec Corporation currently plans to address this issue by way of a patch or hotfix to the current version of the software. Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here. A link to the patch or hotfix download will be added to this document when it becomes available. Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests. Symantec’s plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

Terms of use for this information are found in Legal Notices.

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