Grouped messages not been removed from Journal Mailbox targeted by Enterprise Vault (EV) journal task

Problem

It is possible that messages can be created with the same Message-ID. One example is via a mass mailer application. These messages are grouped by the journal archiving process and in certain instances only 1 message is removed from the journal mailbox and all other instances of the message are left in the journal mailbox. These messages will not be removed from the mailbox.

Error Message

No errors are generated.

Solution

This issue has been addressed in the following release:

Enterprise Vault 10.0.4 Cumulative Hotfix 3 Release
http://www.symantec.com/docs/TECH215093

Symantec Enterprise Vault 11.0 0 Release Details
http://www.symantec.com/docs/DOC7401


Terms of use for this information are found in Legal Notices.

Search

Survey

Did this article answer your question or resolve your issue?

No
Yes

Did this article save you the trouble of contacting technical support?

No
Yes

How can we make this article more helpful?

Email Address (Optional)