Granular Recovery Technology (GRT) restore of Exchange 2010 Public Folder items completes successfully with 0 byte count, and required items are not restored.

Problem

When attempting to restore Public Folder items from a successful Exchange 2010 backup set, the restore completes successfully, but reports 0 bytes restored.  The required items are not put back into the Public Folder store.

Error Message

BEREMOTE debug logs will appear healthy with no errors, but Backup Exec will log into Exchange Web Services (EWS) with the service account mailbox, and restore no data, see below:

[26f8] 05/01/13 18:18:33
[26f8] 05/01/13 18:18:33 ---EWSRemoteExchangeConnection::CreateMAPIProvider---
[26f8] 05/01/13 18:18:33 --- EWSProvider::GetSession ---
[26f8] 05/01/13 18:18:33 --- EWSExchangeSession::Logon ---
[26f8] 05/01/13 18:18:33  ExchangeServer version is Exchange2010_SP1
[26f8] 05/01/13 18:18:33 Service Response Timeout is default => 100 seconds
[26f8] 05/01/13 18:18:33 Server :: SERVER01 mailbox :: backupexec
[26f8] 05/01/13 18:18:33 Inside GetMailBox
[26f8] 05/01/13 18:18:34 Adding mailbox backupexec
[26f8] 05/01/13 18:18:34 Adding mailbox
[26f8] 05/01/13 18:18:34 Returnning  mailboxex 2
[26f8] 05/01/13 18:18:34  Mailbox is backupexec
[26f8] 05/01/13 18:18:34 --- EWSExchangeSession::OpenExchangePrivateStore ---
[26f8] 05/01/13 18:18:34 --- EWSExchangeSession::GetMailboxDN ---
[26f8] 05/01/13 18:18:34 --- EWSExchangeSession::LogOff ---
[26f8] 05/01/13 18:18:35 ---EWSRemoteExchangeConnection::CreateMAPIProvider---
[26f8] 05/01/13 18:18:35 --- EWSProvider::GetSession ---
[26f8] 05/01/13 18:18:35 --- EWSExchangeSession::Logon ---
[26f8] 05/01/13 18:18:35  ExchangeServer version is Exchange2010_SP1
[26f8] 05/01/13 18:18:35 Service Response Timeout is default => 100 seconds
[26f8] 05/01/13 18:18:35 Server :: SERVER01 mailbox :: backupexec
[26f8] 05/01/13 18:18:35 Inside GetMailBox
[26f8] 05/01/13 18:18:35 Adding mailbox backupexec
[26f8] 05/01/13 18:18:35 Adding mailbox
[26f8] 05/01/13 18:18:35 Returnning  mailboxex 2
[26f8] 05/01/13 18:18:35  Mailbox is backupexec
[26f8] 05/01/13 18:18:35 --- EWSExchangeSession::OpenExchangePrivateStore ---
[26f8] 05/01/13 18:18:35 --- EWSExchangeSession::GetMailboxDN ---

 

Solution

A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Service Pack 4 (TECH212772).

 

 


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