During an Exchange 2010 Granular Recovery Technology (GRT) restore, the Backup Exec Remote Agent (beremote.exe) crashes on edbprov.dll

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  • Article ID:000017831


During an Exchange 2010 restore, beremote.exe crashes on the Exchange Client Access Server (CAS) while the restore is performed.

Error Message

V-79-57344-65298 – The Exchange Store service is not responding. Backup set cancelled

0xe000ff12 – A communication failure has occurred with an Exchange Store resource



Corruption and/or an unexpected return value in the source mail item, contact or calendar item causes Backup Exec to fail when attempting to rebuild the mail property using Exchange Web Services.


A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2010 R3 Rev 5204 Service Pack 4  (TECH208828).

Backup Exec 2012 Rev 1798 Service Pack 3(TECH205351).


Applies To

Exchange 2010 Granular Recovery Technology Backups are used.

Terms of use for this information are found in Legal Notices.



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