Deduplication Manager service crashes even when there is no job or task running.

Problem

Deduplication Manager service crashes even when there is no job or task running.

Error Message

Log Name: Application
Source: Application Error
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
Description:
Faulting application name: spad.exe, version: 6.605.312.820, time stamp: 0x5032b509
Faulting module name: spad.exe, version: 6.605.312.820, time stamp: 0x5032b509
Exception code: 0xc0000005
Fault offset: 0x000000000001e0cb
Faulting process id: 0x52c8
Faulting application start time: 0x01ce3953aa42c9db
Faulting application path: C:\Program Files\Symantec\Backup Exec\spad.exe
Faulting module path: C:\Program Files\Symantec\Backup Exec\spad.exe
Report Id: 01c2d0d4-a5ee-11e2-88f9-782bcb4d7778
 

Solution

A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2010R3 Rev 5204 Service Pack 3 (TECH203157)


Backup Exec 2012 Rev 1798 Service Pack 2 (TECH203155


Terms of use for this information are found in Legal Notices.

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