Upgrading agent remotely fails with 'Agent installer files missing' if connection to console is made via SSR Monitor.

Problem

Upgrading a Symantec System Recovery (SSR) client remotely fails with the error listed below.

This only occurs when connection to the SSR console is made via SSR Monitor (right-click on remote machine and choose 'Connect to Console').

Error Message

Cannot deploy the Agent to machine name / ip address

Error E0D3EBC0: Cannot deploy the Agent

Agent installer files missing

Solution

This issue is fixed in SP2 for SSR 2013: http://www.symantec.com/docs/TECH214770.

 

 

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