Backup Exec 2012 Unable to Run Report - No Further Information Available.

Problem

When trying to run a report in Backup Exec 2012 an error will occur.

Unable to Run Report - No Further Information Available

Error Message

Failed to run any report with error:
Unable to Run Report. No Further Information Available.

If a custom report is run and the Preview button is clicked the following error.

Unable to preview the custom report
Unknown reason: 10.

Calling Method "PreviewReportCustom'
BEMSDK Method 'CBemReportCustom.Execute'
BEMSDK Failure Code: 10:X8

Unable to insert the custom report
Unknown reason: 2.

Calling Method 'InsertReportCustom'
BEMSDK Method 'CBemReportCustom.Insert'
BEMSDK Failure Code: 2:X8

Cause

This issue is caused by an attempt to use a "Custom image file" in the report that is not available.

This is done by clicking on the Backup Exec Button > Configuration and Settings > Backup Exec Settings > Reports > Custom reports > Header > Use custom image file.

 

Solution

The path to the image file needs to be a valid path and available. 

To resolve the issue, uncheck the "Use custom image file" or use a valid path or a local path for the image.

 


Applies To

Backup Exec 2012
Windows 2008 R2

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