When trying to run a report in Backup Exec 2012 an error will occur.
Unable to Run Report - No Further Information Available
Failed to run any report with error:
Unable to Run Report. No Further Information Available.
If a custom report is run and the Preview button is clicked the following error.
Unable to preview the custom report
Unknown reason: 10.
Calling Method "PreviewReportCustom'
BEMSDK Method 'CBemReportCustom.Execute'
BEMSDK Failure Code: 10:X8
Unable to insert the custom report
Unknown reason: 2.
Calling Method 'InsertReportCustom'
BEMSDK Method 'CBemReportCustom.Insert'
BEMSDK Failure Code: 2:X8
This issue is caused by an attempt to use a "Custom image file" in the report that is not available.
This is done by clicking on the Backup Exec Button > Configuration and Settings > Backup Exec Settings > Reports > Custom reports > Header > Use custom image file.
The path to the image file needs to be a valid path and available.
To resolve the issue, uncheck the "Use custom image file" or use a valid path or a local path for the image.
Backup Exec 2012
Windows 2008 R2