Enterprise Vault (EV) Journal Task causes EXCEPTION_ACCESS_VIOLATION

Problem

On attempting to journal specific mails errors are generated in the EV event log stating an EXCEPTION_ACCESS_VIOLATION has been encountered. These errors continue to be logged as the item is retried.

Error Message

The following error messages are generated in the EV Event Log:


Running a DTRACE against the JournalTask process will show the following information:

(JournalTask) <6704> EV:M {CExchangeArchivableItem::ProcessDistributionList:#2841} Getting List Identification
(JournalTask) <6704> EV:L {CDLHelper::GetRecipient:#148} entry
(JournalTask) <6704> EV:M {CExchangeArchivableItem::ProcessDistributionList:#2940} Setting recipient of DL [dn=User1]
(JournalTask) <6704> EV:H CExchangeArchivableItem::ProcessDistributionList - Exception Occurred [EXCEPTION_ACCESS_VIOLATION @ 0x6A8A3F46]
(JournalTask) <6704> EV~E Event ID: 2776 An exception occurred in routine |CExchangeArchivableItem::ProcessDistributionList |EXCEPTION_ACCESS_VIOLATION @ 0x6A8A3F46 |
(JournalTask) <6704> EV:H {CExchangeArchivableItem::ProcessDistributionList} HRXEX fn trace : Unexpected fn exit path, returning error [0xc0040ad8], [.\ExchangeArchivableItem.cpp, lines {2832,2844}, built Dec 11 16:18:53 2012].
(JournalTask) <6704> EV:H {CExchangeArchivableItem::GetSenderRecipientInfoV2} HRXEX fn trace : Error [0xc0040ad8], [.\ExchangeArchivableItem.cpp, lines {4718,4778,4789,4790,4791,4796,4797,4805,4909,4917}, built Dec 11 16:18:53 2012].
(JournalTask) <6704> EV:M {CMailboxUsage::RemoveUserFromList:#113} Removed /O=FIRST ORGANIZATION/OU=EXCHANGE ADMINISTRATIVE GROUP (FYDIBOHF23SPDLT)/CN=RECIPIENTS/CN=ALL_EV_USERS] from list of mailboxes being processed. List now contains [0] mailboxes.
(JournalTask) <6704> EV:H {CExchangeArchivableItem::GetSenderRecipientInfoV2:#5210} An error occurred [0xC0040AD8]
(JournalTask) <6704> EV:L {CExchangeArchivableItem::GetSenderRecipientInfoV2:#5219} Exiting Routine
(JournalTask) <6704> EV:H {CExchangeArchivableItem::GetSenderRecipientInformationV2} HRXEX fn trace : Error [0xc0040ad8], [.\ExchangeArchivableItem.cpp, lines {2667,2688,2696,2697,2703,2708,2719,2720}, built Dec 11 16:18:53 2012].
(JournalTask) <6704> EV:H {CArchivingAgent::PI_BuildSaveset} HRXEX fn trace : Error [0xc0040ad8], [.\ArchivingAgent.cpp, lines (19){...,16450,16483,16494,16531,16536,16549,16556,16569,16570,16573,16637,16650}, built Dec 11 16:18:53 2012].
(JournalTask) <6704> EV:L {CArchivingAgent::PI_BuildSaveset:#16835} exiting function
(JournalTask) <6704> EV:M CArchivingAgent::ProcessItemInternal - Call to PI_BuildSaveset Failed RetryCount[0] [0xC0040AD8]

Solution

This issue has been addressed in the following release:

Enterprise Vault 10.0.4 Cumulative Hotfix 3 Release
http://www.symantec.com/docs/TECH215093

Symantec Enterprise Vault 11.0 0 Release Details
http://www.symantec.com/docs/DOC7401


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