AVVI GRT backup of an Active Directory Virtual Machine for Backup Exec was unable to prepare Microsoft Active Directory for Granular Recovery Technology

Problem

AVVI GRT backup of an Active Directory VM completes with exception “V-79-57344-38747 - Backup Exec was unable to prepare Microsoft Active Directory resources for Granular Recovery Technology (GRT) operations.  Therefore you will be unable to perform GRT-enabled restores of Microsoft Active Directory data from this backup"

Error Message

Debug log shows following errors:

[5252]  [fsys\adgran]        - RemNTDSProv: Failed to create the COM instance for [C:\Program Files\Symantec\Backup Exec\Data\<Name of VM>-21-03-2013-21-45\IMG000001\ntds.dit] at CRemNTDSProvider::EnumInstances:279
[5252]  [fsys\adgran]        - ADGran: Status SUCCESS (0x00000000) no provider enumerator in getADGInstanceName:863. Attach reason = 0x0002, Provider status= 0x000C
[5252]  [fsys\adgran]        - ADGRAN : Attaching to ADGRAN with attach reason = 2, isLiveDB = 0, isADDomain = 0
[5252]  [fsys\shared]        - Attach to \\<Name of VM>\System?State\Microsoft Active Directory
[5252]  [fsys\shared]        - Attach to \\<Name of VM>\System?State
[5252]  [fsys\ntfs\img_pdi]  + img_pdi_chgdir.cpp (489):
[5252]  [fsys\ntfs\img_pdi]  | Changing logical directory to application root for application: '\\<Name of VM>\System?State'
[5252]  [fsys\adgran]        - ADGran: VFF error in ADGran_ChangeDir:183. Provider status = 0x000C
[5252]  [fsys\ntfs\img_pdi]  + img_pdi_chgdir.cpp (581):
[5252]  [fsys\ntfs\img_pdi]  | Error (0xe0008488) calling FS_ChangeDir: ''

Solution

Workaround:
Perform RAWS based backup job for the AD Virtual Machine.

Veritas Technologies LLC has acknowledged that the above-mentioned issue is present in the current version(s) listed under the Product(s) Section of this article. Veritas Technologies LLC is committed to product quality and satisfied customers.
 
This issue is currently being considered by Veritas Technologies LLC to be addressed in the next major revision of the product.  There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time.  Please note that Veritas Technologies LLC reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests or introduces new risks to overall code stability.  Veritas’ plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.
 
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
 
Please contact your Veritas Sales representative or the Veritas Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue.  For information on how to contact Veritas Sales, please see http://www.veritas.com

 

NOTE:
Customers experiencing this issue are encouraged to contact Veritas Technical Support as data is still being collected to assist in resolving this issue

 

 

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