Backup Exec Job Engine service crashes intermittently on module bengine when running a client side deduplication backup job.

Problem

Backup Exec Job Engine service crashes intermittently on module bengine when running a client side deduplication backup job. 

Error Message

Provider: Application Error
Channel: Application
Level: Error
Event message: Faulting application name: bengine.exe, version: 14.0.1798.114,
time stamp: 0x50f1e8e1
Faulting module name: bengine.exe, version: 14.0.1798.114, time stamp:
0x50f1e8e1
Exception code: 0xc0000005
Fault offset: 0x000000000050b98e
Faulting process id: 0x1dd8
Faulting application start time: 0x01ce346e2543bbfc
Faulting application path: C:\Program Files\Symantec\Backup Exec\bengine.exe
Faulting module path: C:\Program Files\Symantec\Backup Exec\bengine.exe
Report Id: 798de32d-a092-11e2-9d55-2c768a50acaa

 

Solution

A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

 

Backup Exec 2012 Rev 1798 Service Pack 3 (TECH205351).

 

 

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